Telephony Services

Pivotal Networks have invested heavily in both personnel and equipment to make sure our customers get the best sales and support services possible.

With Telephony and Unified Comms that service level is paramount, as communication is key in todays business arena no matter what vertical our customers operate in. That is also true of the size of a business, from SMB to SME and Enterprise. Without good communications any business will have problems, that’s why we pride ourselves on giving excellent levels of service from first engagement through Sales, to installation and then ongoing service and support thereafter.

Unified Comms (UC)

We work with multiple vendors in the market place, to give our customers both choice of technology and best fit and value. Regardless of solution chosen, our customers will reap the rewards of using Unified Comms and its underlying technology benefits to deliver better communications options.

Samsung OfficeServ 7000 Range


A next generation enterprise IP solution, OfficeServ series provides a secure IP convergence, supporting traditional voice communication, VoIP and IP based data communication.

The OfficeServ 7000 comes in five variants, from the entry level 7030 to the 7100, 7200S, 7200 and 7400. The systems can be configured to accommodate 4 to 480 extensions at a single site or combine them to link up to a 1,000 sites. All models use the same software and handsets, as well as sharing many of the same interface modules. This enables businesses to retain existing equipment as they grow with their system, providing a consistent look whilst keeping costs low.

Visit the Samsung website for a more in depth overview – Samsung OfficeServ Website



Mitel’s Unified Communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built a brilliantly simple business VoIP phone system, Mitel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

The on-premise business phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

To learn more about Mitel visit the product pages here.

Reporting and Analytics for Mitel


Your company has made an excellent investment in purchasing the Mitel phone system. This system is so much more that just dial tone to your desk. It has the capability of being a truly strategic asset for you organization.

But being a strategic asset includes being able to use all of the system. Including tapping into the vast amount of data that the Mitel system collects to gain valuable insights. And Brightmetrics makes that easy.

To learn more about the Brightmetrics Reporting Solution, click here.

Other Vendors & Partners


Using our wide ranging industry partnerships, Pivotal Networks can advise our customers on the best solution appropriate for their line of business, it isn’t simply a case of one size fits all.

We have several Consultants available to advise and assist with Unified Comms solution selection with current Consultants Liaison Program (CLP) membership including programs from Mitel.


See the Mitel website for more detailed solution overviews.


Using our Services Partner at ServAssure we can offer Telephony and UC solution installation and support services UK wide. This allows customers to have a multi-site deployment across a wide geographic area, safe in the knowledge that support coverage can be achieved under the same SLA levels as the Primary/Central site.

Lines & Calls


Partnering with North East specialist Eclipse Networks for Lines and Calls communications services, we have found a best of breed Partner who can deliver any BT Wholesale Product and Service as well as services from a variety of other key communications suppliers.

A simple analysis of your current bill will reveal how we can best help you save money and use your telephony solution more effectively, with some excellent tariffs and plans available. Extending the Lines & Calls into the SIP Trunk space either totally or partially, can also see extended savings as well as some free calls bundled with certain plans.

Gamma Telecom

SIP Trunks

With the ever evolving Voice over IP (VoIP) market landscape for PSTN connectivity, SIP Trunks have really started to mature to the extent that adoption of the technology is increasing rapidly.

Although certainly not a new technology, it has had to bide its time before being taken seriously. For Pivotal we have partnered with one of the early adopters on the Service provision side, meaning we and our customers get to benefit from a wealth of knowledge and development that Gamma Telecom have put into the SIP Trunk Core Switch and interconnects they have subsequently built out.

New tariffs and packages offering benefits such as free calls to / from Vodafone business mobiles of your company. Free calls to 01,02 and 03 ranges as part of your monthly package is also an excellent way of controlling call spend and leveraging additional communications benefits.

Hosted IP Telephony Platform

For details of the Gamma Telecom hosted IP Telephony platform (Horizon) please click here.

Assured IP Service

To deliver SIP Trunks and Host IP Telephony service with a guaranteed performance level, Gamma Telecom offer the option of dedicated connectivity. To read more click here.

To learn more about our Telephony Services please call into our Sales Team on 0191 2503120, or feel free to drop us an email via the enquiries inbox by clicking the following link