Why cloud telephony makes better business sense

In line with so many business applications and services – from email to CRM/ERP – telephony is moving to the cloud for maximum flexibility, resilience and cost benefits.

Businesses that have already adopted cloud telephony are realising the benefits over conventional solutions, including:

Lower costs

Easier roll-out

Increased control

Automatic updates

Built-in business continuity

Scalable pay-as-you-grow model that provides

The ultimate flexibility for businesses of all sizes


The NFON Cloud Telephone System

With the flexibility to precisely meet your particular needs, then easily grow when required – with virtually limitless capacity – the NFON Cloud Telephone System simply improves the performance of your business communications.


Future-proofed and flexible

Future-proofed to take advantage of communication developments, the NFON Cloud Telephone System is always at the leading edge of technological advancements. Inherently flexible, it is the perfect solution for any sized organisation – from 2 to 249,000 employees.


Internet connectivity

By delivering your phone calls via the internet, the NFON Cloud Telephone System enables connectivity from wherever you are with an internet connection – in the office, on the move, with customers or at home.


Same numbers and seamless migration

You can keep your existing numbers and the transition is seamless, with zero business interruption. For total visibility, you can access our project management tool to track progress.


Full integration with Skype for Business

The genuinely unified communications solution, NFON includes full integration with Skype for Business, equipping you with a feature-rich, enterprise-grade telephone system.


How it works

Traditional on-premise PBXs (Private Branch Exchanges) – with their limited functionality and expensive maintenance – are fast becoming redundant in today’s digital age.

The NFON Cloud Telephone System delivers a carrier-grade, enterprise-level service. It enables high-quality voice connections via a central telephone system managed by NFON, in high-availability, geo-redundant data centres.

  • Direct, high-speed, resilient connections to BT network (BT IP Exchange)
  • Hosted exclusively in high-performance, geo-redundant Tier 4 data centres in Europe
  • Geo-resilience provides 99.9% reliability
  • Multi-redundant utility and security equipment (electricity, AC, access & fire safety)
  • ISO/IEC 27001 data centre certification

Because NFON is the telecommunication service provider, the call quality is superior to competitors and we are able to provide a far higher level of technical support.


150+ high-performance features

Whether you have one employee or thousands, our NFON cloud telephony solution comes with over 150 features as standard. Instantly-available and always kept fully up to date with automatic, free lifetime updates, these features include:


Mobile integration

Integrate your office phone systems with iPhone, Android or BlackBerry™ mobiles for worldwide accessibility via a landline number.


Skype for Business integration

Full cloud-level integration with your Unified Communications technology through NFON and Skype for Business.


Music and messaging on hold

Your customers can listen to music or information about latest offers while holding until a member of staff is available.


Intelligent call routing

Route calls to appropriately skilled staff based on incoming CLI, so your callers speak to the right person as soon as possible.


Branch office networking

Set up new extensions in just a few clicks, and manage all your extensions across different locations from a single portal.


Personal conferencing bridge

Initiate conference calls with up to 50 participants in HD quality, using your desk phone or mobile as a fully-featured extension.
Click to dial and presence

Integrate MS Outlook™ and your CRM applications with IM and presence functions.


Computer Telephony Integration (CTI)

A seamless link between your telephone system and your all-important customer data, available for Mac and PC.


Call coaching

Essential for training new staff, you can access your employees’ calls in real time from any extension, anywhere and anytime.


Time-based call routing

Route calls and configure individual voicemail boxes based on your operating needs, working hours and personal requirements.


For more information please download the NFON brochure HERE