ShoreTel’s Unified Communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built on our brilliantly simple business VoIP phone system, ShoreTel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

The on-premise business phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

ShoreTel UC Solution Brief – Download here

99.999% availability for 100% peace of mind

The business VoIP phone system’s distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission-critical business continuity. The switch-based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

Virtualized Deployments

ShoreTel applications, such as unified messaging, system administration and Enterprise Contact Center can be installed on virtual servers residing in an organization’s data center. ShoreTel customers enjoy the freedom to leverage the deployment model that best suits their specific IT environment, whether it is centralized or distributed.


ShoreTel Distributed Architecture


ShoreTel Dock

The desk phone for the mobile generation. It’s not what it holds. It’s what it sets free. Innovation on your desk.

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To learn more about the ShoreTel UC, Mobility and Contact Centre solution contact Pivotal Networks sales team on 01912503120 or email us at

Alternatively visit the ShoreTel “microsite” here or the Main ShoreTel website here.

Customer Case Studies

Diocese of Durham Board of Finance office relocation – Download